Shipping & Returns
Every camera deserves to arrive safely.
A mechanical camera is a fragile, valuable thing. We pack each one to arrive exactly as it left the bench — tracked, insured, and honestly described, so there are no surprises at the door.
Rates & timing
- UK · free
- Free tracked, insured next-day delivery on every order over £169. Below that, a flat £10 tracked rate.
- Dispatch
- Packed and photographed before it goes — same-day if your order is confirmed before 3 PM GMT, otherwise the next working day.
- Local pickup
- Collect in person from our London N7 studio by appointment; reserved pieces are held for 5 days.
- Cancellations
- Need to change or cancel an order? Email us before it ships and we’ll take care of it — nothing is charged again without your confirmation.
How we pack
Every camera is double-boxed and suspended in foam, with moving parts secured and the lens capped. Every parcel is insured for its full value.
- Rigid double-box with suspension packing
- Shutter, mirror and advance secured for transit
- Full-value insurance on every parcel
- Tracking number sent as soon as it ships
International
We ship worldwide, tracked and insured, with the cost quoted per destination. Import duties and taxes are set by the destination country and are the buyer’s responsibility — we declare honestly and can’t mark parcels as gifts. Anywhere not on the list below, ask us first.
Countries we ship to
United Kingdom & Ireland
- United Kingdom
- Ireland
- Guernsey
- Jersey
- Gibraltar
Europe
- Austria
- Belgium
- Cyprus
- Denmark
- Finland
- France
- Germany
- Greece
- Iceland
- Italy
- Latvia
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
Americas
- United States
- Canada
- Mexico
- Brazil
- Peru
Asia-Pacific
- Australia
- New Zealand
- Japan
- South Korea
- China
- Hong Kong
- Macao
- Taiwan
- Singapore
- Malaysia
- Indonesia
Middle East
- United Arab Emirates
- Qatar
- Saudi Arabia
- Kuwait
Other
- Turkey
- Morocco
- Georgia
Sending a camera for service
Repair estimates are free. If you go ahead, the inspection is folded into the repair cost. If you decide not to, a diagnostic & handling fee applies — £25 collected in store, £35 returned by courier (plus return postage). Repairs over £200 ship back free within mainland UK, and every repair carries a 6-month mechanical warranty.
Bought your camera here? Within warranty, labour and both-way postage are on us — just start a repair enquiry.
Returns
Changed your mind
You have 30 days from delivery to send a piece back in its original condition and packaging. A 10% restocking fee applies; if it returns showing use beyond a reasonable inspection, a further deduction reflects its condition. Consumables (film, batteries) and pieces graded [R] Restoration are final sale.
If the fault is ours
Arrived damaged, faulty, or not as described? Then it’s on us — a full refund including all shipping, or a replacement. No restocking fee, and we arrange and pay the return. Just tell us with photographs.
How to start a change-of-mind return:
- 01Email usGet in touch within 30 days of delivery, quoting your order.
- 02Pack it backReturn the camera in its original condition and packaging, with everything it came with.
- 03We refundOnce it’s back and checked, we issue your refund to the original payment method.
Refunds go back to your original payment method within 14 days of the camera reaching us and passing a quick check.
Still unsure about anything? The FAQ covers the common cases, or just get in touch.