Frequently asked questions
The common ones are below, grouped by where you are in the process. Anything else, the studio replies to info@8camera.com — usually within a day.
Buying
How do I learn more about a specific camera?
Every listing carries a condition report and photographs. Want more angles, a specific detail, or a short video walk-round? Ask us and we’ll send them.
The camera I want is sold — when will you have another?
Vintage stock is one-of-one, so that exact piece won’t return. Tell us what you’re after and we’ll flag the next comparable one before it’s listed.
What do the grades (M, E+, E, F, R) mean?
They’re our own five-level scale, from Mint to Restoration — no vague “90% new” talk. The full definitions and inspection are on the grading page.
Does the camera come with a warranty?
Every serviced camera is Certified Pre-Owned with a 6-month mechanical warranty, and if you bought it here, lifetime free inspection thereafter. More on how we stand behind stock.
It’s my first film camera — where should I start?
A simple, reliable body you won’t outgrow in a week. Browse the approachable end of the collection, or tell us how you like to shoot and we’ll point you.
Can I see a camera over video before buying?
Orders & payment
How does payment work?
Because everything is sold by conversation, we send a secure invoice once you’ve confirmed the piece. Ask us about accepted methods for your country.
Can I change or cancel after ordering?
Email us before it ships and we’ll change or cancel it — nothing is charged again without your say-so.
Shipping & delivery
When will my camera ship and arrive?
Same-day dispatch if your order is confirmed before 3 PM GMT, otherwise the next working day — tracked and insured. Full timing and rates are on Shipping & Returns.
Can I change my delivery address?
Do you ship internationally? What about duties?
We ship worldwide, tracked and insured; import duties and taxes are the buyer’s and set by your country. Details on Shipping & Returns.
Returns
What’s your returns policy?
Changed your mind? 30 days from delivery, in original condition and packaging (a 10% restocking fee applies). Refunds land within 14 days. Full terms on Shipping & Returns.
How do I start a return?
Get in touch within 30 days quoting your order; we’ll walk you through it in three steps.
The camera arrived damaged or isn’t as described — what now?
Then it’s on us, not you — a full refund including all shipping, or a replacement, with no restocking fee. Tell us with photographs and we’ll arrange the return.
Repair & workshop
Do you charge for repair estimates?
Initial inspection and quote are free. If you go ahead it’s folded into the repair; if you decline, a diagnostic fee applies (£25 in store, £35 returned).
Who pays return postage on a repair?
I bought here — do I get a service discount?
Within warranty, labour and both-way postage are on us. After it, you keep lifetime free inspection and a 20% discount on repair quotes.
What is a CLA?
Clean, lubricate, adjust — a full mechanical service that brings a long-idle camera back to reliable working order. More on CLA servicing.
Selling to us
How do I get my camera valued?
Get a quote — send the details and photographs for a free, no-obligation offer. We buy Leica, Hasselblad, Rolleiflex, Contax and other fine photographica.
Visiting
Can I visit the studio to see a camera?
Yes, by appointment at Unit 4.17, Busworks, London N7 9DP. Book a viewing and we’ll have the piece ready on the bench.